Groove HQ vs Zendesk : In-Depth Comparison


Both Groove HQ and Zendesk are two popular business tools that offer plenty of useful features. Here’s a detailed comparison of Groove HQ vs Zendesk to help you decide which is the right tool for your business.

 

Groove HQ vs Zendesk

Here’s a step by step comparison of Groove HQ vs Zendesk.

 

Overview

Groove HQ is a powerful sales enablement and email marketing software that allows you easily gather prospects, build mailing list, communicate with leads, engage them better and turn them into customers. It is suitable for sales teams and professionals.

Zendesk is a powerful helpdesk platform that allows you to easily manage your customer support from one place. It features ticketing, collaboration, chat, messages, automation and many other useful features. It is suitable for medium-large businesses as well as enterprises.

 

Features

GrooveHQ offers many useful features such as:

  • Email & Calendar Integration
  • Salesforce Integration
  • Campaign Automation
  • Sales Analytics
  • Dialer
  • Sales Productivity
  • Account Based Sales
  • LinkedIn Sales Navigator

Here’s a detailed list of features offered by Groove HQ.

 

Zendesk also offers many features such as:

  • Flexible ticket management
  • Automated workflow
  • Multi-channel support
  • Mobile support
  • Robust reporting and advanced analytics
  • Customer facing web interface
  • Custom Branding
  • Knowledge base portal
  • Community forums
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API
  • Multi-brand support with linked accounts
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API

 

Setup and Ease of Use

Both Groove HQ and Zendesk are standalone, cloud-based tools that require no setup, downloads or installations. They are both well-documented, well-designed and easy to use. There is not much difference between Groove HQ vs Zendesk in this case.

 

Supported Platforms

Both Groove HQ and Zendesk work well on all websites, blogs, online stores, blogging platforms, ecommerce platforms, content management systems, web apps, mobile apps.

 

Pricing

Groove HQ’s pricing is available on request only. Zendesk’s paid plans start from $9/user/month.

 

Integrations

Both Groove HQ and Zendesk support plenty of third-party integrations with popular tools like Slack, Zapier, Google Drive, Google Analytics, Dropbox.

 

Alternatives

There are plenty of alternatives to Groove HQ such as Yesware, Streak. Similarly, there are many alternatives to Zendesk such as Freshdesk, Helpscout.

 

Conclusion – Groove HQ vs Zendesk

Both Groove HQ and Zendesk are powerful tools with robust features. They are both good at what they do. If you need a sales enablement tool, go for Groove HQ. If you need a helpdesk software, go for Zendesk.