ClickTale vs Decibel Insight : In-Depth Comparison


ClickTale and Decibel Insight are two popular conversion rate optimization software that offer many similar features. Here’s a detailed comparison of ClickTale vs Decibel Insight to help you decide which is the right conversion rate optimization software for your business.

 

ClickTale vs Decibel Insight

Here’s a step-by-step comparison of ClickTale vs Decibel Insight.

 

Overview

ClickTale is a feature-rich website conversion rate optimization software that features heatmaps, session replays, conversion funnels, form analytics. It can be used to reduce website bounce rate, improve conversion rate, get more subscribers and sign ups. It is suitable for medium-large businesses as well as enterprises.

Decibel Insight is also a useful conversion rate optimization software that you can use to improve conversion rate, get more leads and drive sales for all the digital assets of your business. It even supports A/B testing and multivariate testing. It is suitable for medium-large businesses.

Both these tools might be expensive for small-medium businesses and startups.

 

Features

ClickTale offers many useful features such as :

  • Heatmaps
  • A/B testing
  • Multi variate testing
  • Conversion analytics
  • Dashboards
  • Reports
  • Behavioral analysis
  • Error reports
  • Visual editor

Here’s the detailed list of features offered by ClickTale.

Decibel Insight also focuses on conversion rate optimization with features such as:

  • Session Replay
  • Advanced segmentation
  • Behavioral alerts
  • Consultancy services
  • Dedicated account management
  • Dynamic heatmaps
  • Error reporting
  • Form analytics
  • Funnel visualization
  • Integrates with split testing tools
  • Tag manager deployment
  • Visitor session replay

Here’s the detailed list of features offered by Decibel Insight.

 

Setup and Ease of Use

Both ClickTale and Decibel Insight are easy to use, well designed and well documented. They both have a similar setup. You need to paste a piece of code on your website and these tools will automatically collect visitor data, plot them on online dashboards. If you don’t have technical assistance, you can install them via Google Tag Manager, or a direct plugin on one of the popular platforms such as WordPress, Magento, Shopify, etc. There is not much difference between ClickTale vs Decibel Insight in this case.

 

Supported Platforms

Both ClickTale and Decibel Insight work well on all websites, mobile sites, blogging platforms, ecommerce platforms, content management systems.

 

Pricing

Unfortunately, the pricing information of both ClickTale and Decibel Insight are not publicly available. You need to request for a quote. So it might be expensive for small-medium businesses.

 

Integrations

Both ClickTale and Decibel Insight support plenty of third-party integrations with marketing, analytics, ecommerce, customer support tools.

 

Alternatives

There are plenty of alternatives to ClickTale such as Hotjar, Freshmarketer, etc. that support conversion rate optimization. There are many alternatives to Decibel Insight such as Crazy Egg, Zoho Pagesense, etc that are more affordable and offer many similar features.

 

Conclusion – ClickTale vs Decibel Insight

Both ClickTale and Decibel Insight offer plenty of useful features to improve user experience and conversion rate for your website. They are suitable for medium-large businesses. If you are a small-medium business looking for a conversion rate optimization tool, you can try more affordable ones like Crazy Egg, Hotjar.